Infermedica and LiveChat joined forces to create a chatbot to help in the fight against COVID-19. Patients can now use this tool to quickly and accurately self-evaluate their risk of infection of the virus and navigate them to an appropriate venue for care.
About the solution
The chatbot is based on our COVID-19 Risk Assessment tool that attracted the attention of LiveChat, a customer service company offering software solutions for business communications. Together with their ChatBot team, we created a conversation scenario within their ChatBot platform, an all-in-one platform that creates, deploys, and tracks chatbots across channels.
COVID-19 Risk Assessment ChatBot is a ready-to-use template that can be integrated into any website as a chat widget. At the same time, it can be used with Messenger on a Facebook profile. The chatbot is equipped with a symptoms checker feature, which, by asking users a series of questions, quickly analyzes their symptoms and determines whether they are in a risk group.
Why use ChatBot
The tool not only evaluates the risk of the user having contracted COVID-19 based on reported symptoms and risk factors but also gives detailed suggestions on next steps enriched with contact numbers to local health authorities. The chatbot is compliant with official WHO recommendations, meticulously coordinated and implemented by Infermedica’s medical team. The solution is easy-to-use and it doesn’t require technical expertise to set up.
Companies, hospitals, and public institutions seeking a reliable medical resource for their own employees to assess the risk of COVID-19 would also greatly benefit from ChatBot.
“We see the potential for our chatbot to be used on almost every website since its business use cases are limitless. Reliable and verified information on the coronavirus symptoms and easy access to it is crucial to prevent the spread of the infection. However, considering the various functionalities of the tool, it can be also available on the websites of travel agencies, tourist resorts, and facilities to provide information on local medical points dealing with infections. What's more, it can serve as an additional, preventive, check-in point for hotels getting ready for the return of their guests”, says Szymon Klimczak, Chief Marketing Officer at LiveChat.
COVID-19 Risk Assessment
Behind the chatbot stands the COVID-19 Risk Assessment solution, our technological response to the global threat of the SARS-CoV-2 virus. Infermedica created the COVID-19 Risk Assessment tool to shift the burden of triage from health care practices, government-organized assessment centers, and emergency departments to a reliable online alternative.
Since then, almost 500,000 checkups have been conducted, and almost 300 organizations have implemented the COVID-19 Risk Assessment solution, including the Polish Ministry of Health, the Ministry of Health of Ukraine, PZU Zdrowie, Global Excel, International Medical Center, Dovera, Dr. Sintomas, and GdziePoLek.
“Since the beginning, our goal has been to help as many people globally as possible. Our COVID-19 Risk Assessment tool was implemented by almost 300 organizations including two governments. Thanks to ChatBot's market recognition, Infermedica can reach even more”, says Tomasz Domino, Chief Operating Officer at Infermedica.
Implementing the solution
The ChatBot solution is offered free of charge. Everything you need is available on the ChatBot website.